Orders

Carriers integration

Offer live carrier rates during checkout and print labels in one click with exclusive partner pricing

Introduction to Orders

Manage orders, track status, filter data, and generate sales reports and exports.

Refunding an order

Refund the buyer through Stripe or PayPal directly from the order, or record a refund made by other means.

Editing and managing orders

The order page, editing items, adding a customer and payments, and merging orders.

Locking, invoicing and shipping an order

Lock an order, send the quote or invoice, manage delivery and shipping costs, or cancel the order.

Messaging a customer about an order

Send messages from an order page and save time with message templates.

FAQ

Find answers to frequently asked questions pertaining to orders.

How to create and manage checkouts

Definition - Checkout vs. Order There is an important distinction between a Checkout and an Order in the Backoffice. A Checkout represents the preliminary stag…

Sales Report user guide

Understanding Key Figures

How to export data

Get the most out of your data

Vouchers

A centralized location to manage all vouchers

E-Invoicing & E-Reporting reform

Information about the European electronic invoicing reform

Credit Notes

A Credit Note is a store credit assigned to a customer and issued as an itemised document. It can be used as a payment method towards a future order and is not…