The Vouchers Menu is the central place to view, filter, and manage all vouchers, including both gift cards and coupons.
You can filter by voucher type, status or expiry to quickly locate specific vouchers. Each entry displays key details such as Type, ID, Status, Balance, Spendings, Expiry Date, and Assigned User in a clear, organized list.
The search filter also lets you find vouchers directly by username, email, or Voucher ID.
Gift cards vs coupons
Gift card
What it is: a payment method with a balance (prepaid credit).
Typical use: a customer buys it, then spends it on a later purchase.
Where to apply it in the Backoffice: in a checkout, under Payment methods › Search gift cards…
On the Eshop: the customer enters the code at payment.
On an order that’s already created: not possible. A gift card can only be applied during checkout.
Limit: one gift card per order.
Taxes: not taxed when sold. Tax is applied to the items bought with it.
Coupon
What it is: a discount, either an amount (e.g. €10) or a percentage (e.g. 10%).
Typical use: promotions, seasonal sales, goodwill gestures.
Where to apply it in the Backoffice: in a checkout, under Apply a coupon discount.
On the Eshop: the customer enters the code at payment.
On an order that’s already created: possible with Add a discount, as long as the order has the New Order status.
Warning: A gift card can only be applied during checkout, before you click Submit. Once the checkout is submitted it becomes an order, and gift cards are no longer available as a payment method. If a customer forgot to use their gift card, cancel the order and create a new checkout with the same items, then apply the gift card.
Applying a voucher in the Backoffice
Gift card
1. Go to Checkouts and create a checkout (or open an existing one).
2. Add the items.
3. Under Payment methods, type the code in the Search gift cards… field and select it. The card's balance is deducted from the amount left to pay.
4. If the gift card doesn't cover the full total, add a second payment method (e.g. Paid on card) for the remaining amount.
5. Click Submit.
Coupon
- In a checkout: under Apply a coupon discount, search for the code and select it.
- On an existing order: open an order with the New Order status and click Add a discount. To remove it, click Remove discount. This doesn't work on locked orders.
Voucher Data
By selecting a specific voucher from the list, a dialog window opens showing full voucher details, including ID, status, original value, balance, validity, and related notes. If the voucher was created from a purchase, a reference to the originating order is displayed.
From this window, you can also send or re-send an email receipt to a customer by entering their email address.
Spending activity (when available) is listed and organized by Amount, Date, Origin, and Order ID.
To export this data as a CSV, select Export.
Coupon Voucher
A coupon is a discount code that is typically used as a promotional and sales tool to engage and reward your customers. Common uses include seasonal sales, attracting new buyers, rewarding returning customers, clearing older stock, or providing goodwill discounts to resolve service issues.
Creating a Coupon voucher
Go to the Vouchers menu and select Create Vouchers to open the dialogue window.
Make sure the Coupons tab is selected.
Redeem value type – Choose either Amount (e.g. €10) or Percentage (e.g. 10%).
Voucher value – Enter the value that matches the selected type.
Usage limit – Define how many times this code can be used before it expires, or leave blank for unlimited.
Voucher code ID – Enter the code your customers will use (e.g. SPRING25 for a 25% off spring promotion).
Assign a user (optional) – Search and assign a specific customer if the voucher should only be redeemable by them.
Date range – Set the validity period. You can also set a future start date to align vouchers with planned campaigns.
Example: To create a seasonal promotion, you could set up a voucher with the code SUMMER20, valid for two weeks in July, offering 20% off all purchases.
Gift cards
A Gift Card is an inventory product that can be added to your Eshop and sold like any other item. Each gift card sold gets a unique code, which the customer (or you) can then use as a payment method on a later purchase.
While Gift Card codes can also be generated through the Voucher Menu or at Checkout, these codes are not linked to inventory.
For proper tracking and management, it is recommended to create Gift Card products directly from the Add Item menu in your inventory.
Gift Card item and listing settings are managed from the product's inventory page, while Gift Card activity and spending are managed in the Vouchers Menu.
Learn more about Gift cards
Troubleshooting: a voucher isn't offered or doesn't work
Open the voucher in the Vouchers menu and check:
- Its type. If it's a gift card, it can only be applied in a checkout under Payment methods › Search gift cards…, not with Add a discount or on an existing order.
- Its balance and usage limit. A gift card with no balance left, or a coupon that has reached its usage limit, can't be used.
- Its validity dates. Today's date must be within the date range.
- The assigned user. If the voucher is assigned to a customer, it can only be used on that customer's checkouts or orders.
- Duplicate codes. If two vouchers share the same code, deactivate the one that's no longer in use.
- The order status. Discounts can only be added to orders with the New Order status, not locked ones.