Common Ground can quote live carrier rates (Colissimo, Mondial Relay, Chronopost, DPD, FedEx…) directly in your Eshop during checkout, and create your shipping label throught the Backoffice, replacing manual shipping price tables.
Without this integration, you set your shipping prices by hand. With it, Common Ground connects to Sendcloud, a shipping service. Once connected:
Show live rates at checkout: your customers see the real price charged by each carrier (Colissimo, Chronopost, DPD, FedEx…).
Create shipping labels from your Backoffice: generate the label directly from the Order page, with no need to switch tools.
Create customs documents from your Backoffice: for international parcels, generate the customs documents from the Order page as well.
Get Sendcloud's prices: use the rates Sendcloud has negotiated with 160+ carriers. These rates are usually only available to high-volume shippers.
Use your own carrier contracts: if you already have negotiated rates with a carrier, you can keep using them through Sendcloud.
⏱ Setup takes about 30 minutes, in 4 steps.
Warning: Pickup points (relay points) are not supported yet. Your customers can only choose home or office delivery. Pickup point options, such as Mondial Relay drop-off points, won't appear in your checkout for now.
Note: Once Sendcloud is connected, your current shipping price tables are no longer used. All prices come from Sendcloud.
Countries you can ship from
Western Europe: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Central Europe: Czechia, Hungary, Poland, Slovakia
Eastern Europe: Estonia, Lithuania
Partner offer: discounted rates for Common Ground shops
Because Common Ground partners with Sendcloud, your shop gets:
25% off any Sendcloud Premium subscription, monthly or annual. This comes on top of the annual discount.
Preferential shipping rates with Mondial Relay, Chronopost, Colissimo, DPD and more. These rates are usually only available to businesses shipping 1,000+ parcels a month.
Warning: Don't create your Sendcloud account yourself. To get this offer, your account must be created through our partner contact (Step 1). If you sign up directly on sendcloud.com, the discount can't be added later.
Step 1: Book your Sendcloud onboarding call
Open Jordan Astorg's calendar. Jordan is our contact at Sendcloud.
Book a time slot and say that you're a Common Ground shop.
During the call, Jordan creates your Sendcloud account with the partner discount and helps you add a payment method. Sendcloud bills you directly for labels.
Ask Jordan to help you create your API keys, then keep them somewhere safe. You'll need them in Step 3.
Jordan stays your contact afterwards for questions about shipping prices, delivery disputes or tracked letters account.
Note: Already have your own carrier contract? Tell Jordan during the call so he can help you add it to your Sendcloud account.
Step 2: Set up your Sendcloud account
Log in to Sendcloud, then:
Add your sender address: go to Settings → Addresses → Sender and enter your shop's address. If you have several, note which one you want to use.
Choose your carriers: go to Settings → Carriers and turn on the delivery options you want to offer. Every option you turn on shows up at checkout. Start small, for example one standard and one express option. You can change this anytime.
Add a default box: open Boxes and add the box size you use most. Without a default box, Sendcloud can't calculate prices.
Check your API keys: if you didn't create them with Jordan, go to Settings → Integrations → API, create an integration, then copy your public key and secret key.
Step 3: Connect Sendcloud to Common Ground
In your Backoffice, open the checkout settings.
In the Carriers section, select Sendcloud.
Paste your public key and secret key, then choose your sender address from the list.
(Optional) Add a handling and packaging fee (%). This percentage is added to the carrier's price to cover your packaging costs.
Turn on the integration and click Update.
Step 4: Test that everything works
Check your item weights: every item in your inventory needs a weight. Items without a weight can't get a shipping price.
On your Eshop, add an item to your cart and go to checkout.
Enter a shipping address: you should see your carriers with their prices.
Place a test order, then check that it appears in your Sendcloud account, ready for label printing.
Need help?
Shipping prices or your Sendcloud account → Jordan at Sendcloud
Connecting Sendcloud to Common Ground → contact our Support