Carriers integration

Common Ground can quote live carrier rates (Colissimo, Mondial Relay, Chronopost, DPD, FedEx…) directly in your online checkout, and create your orders in Sendcloud for label printing, replacing manual shipping price tables.

Setting this up takes about 30 minutes across three stages: getting your Sendcloud account, configuring it, and connecting it to Common Ground.

Countries you can ship from

• Western Europe: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

• Central Europe: Czechia, Hungary, Poland, Slovakia

• Easter Europe: Estonia, Lithuania

What Sendcloud provides

• Pre-negotiated rates with 160+ carriers, normally reserved for high-volume shippers

• The option to import your own carrier contracts if you already have one

• One-click label creation and printing

• Automatic customs documents for international shipments

• Real-time, brandable package tracking

• A self-service returns portal for your customers

Partner Offer

Common Ground has a partnership with Sendcloud that gives our stores:

• 25% off any Sendcloud Premium subscription (monthly or annual — on top of the annual discount)

• Preferential shipping rates with Mondial Relay, Chronopost, Colissimo, DPD and more — pricing normally reserved for businesses shipping 1000+ parcels per month

Book your Sendcloud onboarding

Our contact at Sendcloud is Jordan Astorg. Book a slot directly in his calendar: https://meetings.hubspot.com/jordan-astorg/rendez-vous

Mention you're a Common Ground store. Jordan will walk you through:

1. Creating your Sendcloud account on the partner plan

2. Setting up your payment method (Sendcloud bills you directly for labels)

3. Creating your API keys — you'll need these for Step 3

He also remains your direct contact afterwards for shipping pricing questions, dispute management, or a tracked-letter (lettre suivie) account.

Configure your Sendcloud account

In the Sendcloud panel (https://app.sendcloud.com):

1. Sender address — Settings → Addresses → Sender: add your shop's address (this is where rates are calculated from and what appears on labels). If you have several, mark the right one — you'll select it in Common Ground in the next step.

2. Carriers & rates — Settings → Carriers: enable the carriers you want to offer. Every shipping method you enable here appears as an option in your checkout, so keep the list tight — e.g. one home-delivery and one express option is plenty to start. You can refine anytime; changes show up in your checkout immediately.

3. API keys — Settings → Integrations → API: if not already done with Jordan, create an API integration and note your public key and secret key.

4. Default box — Add a default Box to ensure prices are returned for a certain package size.
   

Connect your Sendcloud account to Common Ground

In your Backoffice, open the checkout settings: https://admin.common-ground.io/editor/checkout

1. In the Carriers section, select Sendcloud

2. Paste your public key and secret key

3. Choose your sender address (loaded live from your Sendcloud account)

4. Optionally set a handling surcharge (%) — added on top of carrier prices shown to your customers, to cover packaging and handling

5. Enable the integration and save
   

Check your setup

1. Make sure your items have weights set in your inventory — rates are quoted by parcel weight, and items without weight can't be quoted

2. Open your shop's checkout with a test basket and enter a shipping address: you should see your Sendcloud carrier options with live prices

3. Place a test order — it appears in your Sendcloud panel automatically, ready for label printing

Questions

• Shipping prices and Sendcloud account questions → Jordan (link above)

• Connection issues with Common Ground → our support as usual