Orders

Introduction to Orders

Definitions Order Origins An Order is a submitted Checkout. It serves as a proof of sale alongside a corresponding invoice. It will have a distinct Origin rela…

Editing and managing orders

About Orders An Order is a submitted Checkout . An order can be generated by an admin in the Backoffice, or it can be generated from one of your sales channels…

FAQ

FAQ How did a customer receive a percentage discount on their order? There's no discount or voucher code applied. This may not be a discount, but rather a resu…

How to create and manage checkouts

Definition - Checkout vs. Order There is an important distinction between a Checkout and an Order . A Checkout represents the preliminary stage — it’s like a b…

Sales Report user guide

Welcome to this detailed article on how to read the Sales Report, an essential feature for record store owners. Follow these simple steps to navigate and under…

How to export data

What kinds of data can I export? In addition to Sales Reports , there are other types of data exports available from the Common Ground Backoffice. Orders Listi…

Vouchers

The Vouchers Menu is the central place to view, filter, and manage all vouchers, including both gift cards and coupons. You can filter by voucher type, status…