Onboarding

Onboarding Guide

All you need to know about registration and onboarding

Common Ground Developer Program

Our API enables you to integrate with Common Ground’s GraphQL APIs to build applications that manage inventory, process orders, handle checkouts, and create e-…

Support Ticket Submission Guidelines

To help us resolve your issue as quickly and accurately as possible, please follow these guidelines when submitting a support request: One topic per ticket Ple…

FAQ

Who is Common Ground built for? Common Ground is built for record sellers, collectors, record stores, distributors, labels, and artists’ agents who want to sel…

Subscription plans

Common Ground offers 4 plans designed to fit various team sizes. Find the plan that's right for you, whether you're an individual seller, a distributor or reta…

Edit shop administrator & settings

Add an administrator Your subscription allows for the addition of a set number of predefined administrator accounts. To add someone as an administrator: Go to…

Add a payment method for my subscription

Choose my payment method Once you create your account, you'll have 14 days of trial access to set up the essentials such as payment methods. You can use one of…

How to earn a membership discount

Referrals Receive a one-month free membership for each store you refer, based on the plan they choose. As a thank-you for helping us grow the community, your r…

Reactivate subscription

If you see this message : Your backoffice access was temporarily deactivated. it could be for one of the following reasons: Your 14-day trial has ended and you…

Terminate my account

If you are a Shop Owner, you have the option to Terminate your account permanently . Before you terminate your account, make sure you review the Terms & Condit…

Updating account information

You can update your basic account information from the Account menu Account Information Account name This is the public name of your shop that is visible acros…

Legal information & Currency settings

Business Details Edit your legal information from Preferences > Legal which will appear on subscription, billing and invoices. Legal name The legal name of you…

Shipping Policies

Edit Shipping options When you start a Common Ground Eshop, you have different options available when it comes to what you can propose to your customers in ter…

Create a custom ID for my invoices

Enable invoice custom id generator When this setting is enabled, an incremental ID number is generated for every new invoice, allowing you to generate sequence…

E-invoicing in the EU

E-invoicing will become mandatory across Europe, with country-specific rollouts starting in September 2026 , including in France. The transition is phased. Fro…