Onboarding
Account settings and subscription
15 articles
Onboarding Guide
All you need to know about registration and onboarding
Common Ground Developer Program
Our API enables you to integrate with Common Ground’s GraphQL APIs to build applications that manage inventory, process orders, handle checkouts, and create e-…
Support Ticket Submission Guidelines
To help us resolve your issue as quickly and accurately as possible, please follow these guidelines when submitting a support request: One topic per ticket Ple…
FAQ
Who is Common Ground built for? Common Ground is built for record sellers, collectors, record stores, distributors, labels, and artists’ agents who want to sel…
Billing Account & Subscription
Subscription plans
Common Ground offers 4 plans designed to fit various team sizes. Find the plan that's right for you, whether you're an individual seller, a distributor or reta…
Edit shop administrator & settings
Add an administrator Your subscription allows for the addition of a set number of predefined administrator accounts. To add someone as an administrator: Go to…
Add a payment method for my subscription
Choose my payment method Once you create your account, you'll have 14 days of trial access to set up the essentials such as payment methods. You can use one of…
How to earn a membership discount
Referrals Receive a one-month free membership for each store you refer, based on the plan they choose. As a thank-you for helping us grow the community, your r…
Reactivate subscription
If you see this message : Your backoffice access was temporarily deactivated. it could be for one of the following reasons: Your 14-day trial has ended and you…
Terminate my account
If you are a Shop Owner, you have the option to Terminate your account permanently . Before you terminate your account, make sure you review the Terms & Condit…
Updating account information
You can update your basic account information from the Account menu Account Information Account name This is the public name of your shop that is visible acros…
Legal, Taxes & Shipping Policies
Legal information & Currency settings
Business Details Edit your legal information from Preferences > Legal which will appear on subscription, billing and invoices. Legal name The legal name of you…
Shipping Policies
Edit Shipping options When you start a Common Ground Eshop, you have different options available when it comes to what you can propose to your customers in ter…
Create a custom ID for my invoices
Enable invoice custom id generator When this setting is enabled, an incremental ID number is generated for every new invoice, allowing you to generate sequence…
E-invoicing in the EU
E-invoicing will become mandatory across Europe, with country-specific rollouts starting in September 2026 , including in France. The transition is phased. Fro…