The “Messages” section of your Backoffice is a built-in messaging system that centralizes all communication between you and your customers. It enables direct, traceable communication linked directly to each order, without having to use external channels.
Unlike traditional emails, this section provides a complete conversation history, accessible with a single click from your admin interface. Each message is automatically linked to the corresponding order number, making it easier to track and resolve issues.
Here are some examples of messages you could receive from your customers:
Message before shipment
Customer questions about product specifications
Requests for changes (address, quantity)
Inquiries about delivery times
Message after shipment
Inquiries about delivery status
Issues with lost or damaged packages
Complaints
Reports of non-compliant products
Billing-related complaints
Requests for refunds or credit notes
Complaints about the condition of the received product
Requests for returns or exchanges